How do I return an item?
- Return Policy
On sale items, items and deal of the day items. Lingerie, hosiery, swimsuits, intimate apparel, clearance items, costumes, bodycon, gift cards, $1 Jewelry or accessories.
exchanged. NOTE: All non-returnable items are final sale and by no means cannot be returned nor credited
Any item that you would like to return/exchange must be sent back within 10 days of receipt. Items must not be worn or washed. If there are any signs of wear, makeup, perfume, or deodorant marks, we will ship the package back and you may be subjected to additional shipping costs. Items must be in its original packaging if returned. Example: please place dress in the original plastic and place that shoe box in another box for shipment. We are not responsible for the shipping and return shipping cost if applicable. Store credit or refund will be issued with deduction of shipping cost from the original payment according to the receipt of the returned packages. On orders with promotional free shipping or discounted shipping, shipping fees on our expense will be deducted from store credit or refund. Return orders may be subjected to a restocking fee. NOTE: On orders that use a large promotional code, i.e. 30% off discount code, refunds will be issued only in the form of store credit. Items caused by manufacture defect, i.e. broken zipper or broken heel, OR Items that were shipped incorrectly, i.e. you ordered a size 8, but received a size 7.
We will take full responsibility for these mistakes and offer a return shipping label for these items to exchange or you can request a full refunds usually take up to 5-10 business days to process and complete.
NOTE: On sale items are sold as is and cannot be returned or exchanged.
Refused or Undeliverable Packages
We do not take responsibility for any returned packages with a failed delivery, i.e., multiple delivery attempts, insufficient address information, or package refusal. We are not responsible for the shipping and return shipping cost if applicable. Store credit or refund will be issued with deduction of shipping cost from the original payment according to the receipt of the returned packages. Packages refused by customers may be submitted to additional shipping cost charges by the postal carrier. NOTE: Keep record of all return tracking numbers, in case of a failure to return to us. It is your responsibility to make sure your return items are delivered to us. If you would like to return/exchange any items, you must request a Return Merchant Authorization (RMA) number first. How to request a Return Merchant Authorization (RMA) number: If you ordered with a registered account, please login to your account and click on "Request RMA" at the bottom of the page. If you ordered as a Guest, please request the RMA through https://www.Fabclubwear.com Our representatives will review your request within 24 hours and issue the RMA number per our return policy. They may refuse to issue the RMA number if the request does not follow our return policy. After your RMA request has been approved, we will issue you a RMA #. Please write this number visibly on the outside of your package. Any packages without a RMA # will be refused.
NOTE: Please write legibly and clear on the return form or any paper. For better service, please include the invoice # and customer contact information inside the return package, and details on the necessary actions you would like to be done for the return.